FAQ

Do you ship internationally?

• Yes!

I need assistance with my order, what should I do?

• Email customer service at thornandsilk@gmail.com. Be sure to provide the name on the order, and the order number.

USPS/UPS marked my package as delivered, but it's not here. What should I do?

• Sometimes they scan the packages as delivered before they actually are. We recommend waiting an additional two days. If your package still hasn't arrived, you should first contact your local USPS/UPS to see if they have it at their facility. If they don't have your package, you should then file a claim.

Claim Links

•  https://www.ups.com/us/en/help-center/claims-support.page

  https://www.usps.com/help/claims.htm

  Refund Policy
• Due to to sanitary reasons and the nature of our products, all sales are final. 

We strive to give everyone exceptional service. All questions or concerns should be directed to customer support at thornandsilk@gmail.com.

By completing your purchase you’re confirming that you have read and understand the terms and conditions prior to checking out.